Today, we have the privilege of sitting down with Mike Schmal, at M&Q Packaging to showcase how M&Q's team of experts works with clients to develop tailored solutions that meet their specific needs and preferences. With nearly 70 years of industry experience, M&Q has built a legacy of crafting tailored solutions that meet the unique needs and preferences of its clients. Let's explore the methodologies, adaptability, and expertise that drive M&Q's commitment to customization.
Interviewer: What is the typical process your team follows when engaging with a new client to understand their specific needs and preferences?
Mike: First and foremost, our team engages in a comprehensive dialogue with the potential customer to qualify the application. This initial exchange helps us understand the unique requirements and challenges the client faces. Following this, we produce samples for evaluation. If the samples meet the client's expectations, we move on to pricing the job. If the price aligns with expectations, we commence with the production of orders.
Interviewer: Can you share some examples of past projects where your team successfully developed tailored solutions for clients with diverse needs and preferences?
Mike: Certainly, one noteworthy project involved creating a special cooking bag for reheating meals for the US military. This presented a unique set of challenges as military applications come with stringent criteria. Our team successfully navigated these criteria, delivering a solution that met the specific needs of our client.
Interviewer: What strategies does your team employ to gather information and insights about a client's industry, challenges, and goals?
Mike: Leveraging our extensive experience, we rely on our deep understanding of engineered materials to efficiently solve problems for our customers. We consider the client's industry, challenges, and goals as integral components of our problem-solving approach.
Interviewer: How do you approach customization to ensure that the solutions you propose align with a client's specific business objectives and preferences?
Mike: Customization is embedded in our DNA. About half of the products we manufacture are considered "customized." Our team approaches each project with a keen understanding of the client's business objectives and preferences, ensuring that our solutions are not only tailored but also aligned with their unique needs.
Interviewer: How do you balance the need for customization with broader industry standards and best practices?
Mike: Our solutions-driven operating model is underpinned by a history of working within various industry standards, such as FDA food regulations, FDA medical device regulations, IS9000, FSC2200, Kosher, NSF, Halal, UL approval, and international standards. Our engineering team is well-versed in these regulations, allowing us to seamlessly balance customization with compliance.
Interviewer: What expertise and skill sets do your team members bring to the table that contribute to the successful development of tailored solutions for clients?
Mike: Our team is a dynamic blend of expertise, including chemical engineering, electrical engineering, mechanical engineering, food scientists, and food safety experts. This diverse skill set allows us to approach each project with a holistic understanding, ensuring the successful development of tailored solutions.
In conclusion, M&Q Packaging's commitment to customization goes beyond delivering products – it's about creating solutions that align with the distinct needs and preferences of each client.
Learn more about how M&Q Packaging can help with your unique needs here: https://mqplastics.com/contact-us
